We are looking for someone with a technical IT background who is ready to move on from programming and take on a role at the intersection of clients and technology, where technical knowledge and analytical skills are applied to analysing system events rather than writing code. If you want to use your technical background to help clients, this is the role for you.

About us:

Identity Consortium d.o.o. is a high-tech RegTech startup developing its proprietary Identyum platform, a suite of services for digital identification, identity management and electronic signatures. Our core services are ID Wallet, Sign, Identify and FinCheck, used by banks, pension funds and fintech companies for remote contracting, signing and identity management.

Technologies and tools we use:

• Platform and API: Identyum API (Identify, Sign, FinCheck) – OAuth 2.0, Java Spring Boot, React, Graylog
• Support and communication: ticketing and support tools, Jira, Slack and email.
• Databases (basic understanding): PostgreSQL, Elasticsearch/OpenSearch.

Your responsibilities:

• Provide first- and second-line client support.
• Organise and oversee customer support operations.
• Carry out Identification Officer duties.
• Communicate with clients in writing.
• Track the resolution of customer enquiries.
• Lead a team of five people.
• Escalate issues to and communicate with software engineers.
• Analyse system logs related to client enquiries.

Prefered skills and experience:

• Previous programming or software development experience.
• Ability to interpret system logs.
• Experience with ticketing and support tools (Jira, Zendesk, etc.).
• Basic understanding of databases and infrastructure.

What we expect from you:

• At least 3 – 5 years of experience in IT or software development
• Excellent communication skills and the ability to work with clients.
• Knowledge of Croatian and English language.
• Strong organisational skills, independence and initiative.
• Responsibility, analytical thinking and discretion.
• Team spirit and willingness to collaborate with diverse colleagues.
• Willingness to work shifts.

Location and work arrangement:

• Office: Varaždin.
• Work arrangement: hybrid model (at least three days per week in the office, with the remaining days by agreement).
• We work exclusively on our own services.
• Our technical culture is built on stability, security and accountability.

Salary:

• Approx. 2000 EUR net, depending on experience and expertise.

Send your CV (or a link to your GitHub or LinkedIn profile) to [email protected].