FAQ

As a critical element in the secure storage and protection of identity and personal data, the Identyum ID Wallet PIN is known only to you. If you forget your PIN, you must repeat the entire identification process, which includes setting a new PIN.

At any moment when PIN authentication is required, you will always have the option to enter the PIN and the option ‘I forgot my PIN,’ which will lead you into the process of identification and setting a new PIN. This procedure ensures that your identity and personal data remain secure and that access and data management remain under your control.

All electronic signatures are fully legally valid if they comply with the eIDAS regulation and national regulations.

Electronic signatures made through the Sign service (Identyum SES, AdES, or/ FINA AdES) are entirely in accordance with the eIDAS regulation and national regulations. They are thus valid in every court within the European Union.

Electronic signatures (Identyum AdES or/and FINA AdES) created through the Identyum Sign service are firmly linked to the identity of the signatory, which gives the signature a higher level of credibility, especially in case of possible court proceedings and the need to prove the signature.

A simple electronic signature (SES) is any digital signature that expresses consent to the content of the document being signed. For example, it can be a simple click on a button in the menu, selecting a certain box, or copying a scanned PDF signature on a digital document. Simple electronic signatures are not regulated in detail by the eIDAS Regulation.

People can not use such signatures for public and state online services as they cannot prove the signatory’s identity unequivocally. The security of such signatures is at the level of registration using e-mail and setting a password.

An advanced electronic signature (AES) must be undoubtedly related to the signatory, must enable identification of the signatory, and be created using data that are under the sole control of the signer, must be linked to the signing data in a way that any subsequent modification of the data can be detected.

Advanced electronic signatures can be safely used to sign online contracts, letters, e-mails, or other digital documents and, as such, are valid in court as evidence that a certain person signed a certain document.

A qualified electronic signature (QES) is legally equivalent to a handwritten signature, which means that, from a legal point of view, a document containing QES will be as legally authentic as a handwritten document. Qualified electronic signatures are used in the Republic of Croatia today, for example, to sign all types of submissions that lawyers send to courts via the e-communication system.

It is nearly impossible to forge an electronic signature. With a wet signature (handwritten signature with a pen), it’s easy for someone to imitate the signature of the actual person or alter the document to facilitate forgery.

On the other hand, an electronic signature can be verified. When signing digitally, the software scans the document and creates a unique formula, a ‘hash,’ representing the signature. When the recipient verifies the document, a similar process occurs. Digital signatures are also time-stamped and protected from unauthorized alterations, ensuring that electronically signed documents cannot be changed after the process is completed.

The electronic signature supports files in PDF format, which is also the standard format for digitally exchanging documents. If you have a Word document/file, you can always save it in PDF format and electronically sign it.

An electronically signed document must remain stored in electronic form to prove the signature’s authenticity. Printing such a document does not verify the signature’s authenticity and is considered only a graphical representation of the signed document. Therefore, all signing parties must be willing and have the intention to sign the document electronically for it to be considered authentically signed.

Just as a handwritten signature on paper loses its legal evidentiary value when scanned, an electronically signed PDF document, once printed, becomes just an ordinary paper without a signature. The whole point of an electronically signed PDF document is that the signature can be verified in the digital world.

An electronic signature is not a mark, image, or text appearing on the document but an invisible addition. Once an electronically signed document is printed, it can no longer be verified, and the signature cannot be confirmed due to the lack of proof of the signer’s identity. Therefore, electronically signed documents are intended for digital, not physical storage.

Whenever someone wants to access your personal data (or you want to give access to some of your personal data), Identyum will provide you with a simple and intuitive interface, allowing you to choose precisely which data you are willing to share. For example, you can share (or not share) your first name, last name, address, nationality, age, date of birth, if you are 18+, etc. In any combination you choose. It is truly and only up to you.

The Identify service complies with GDPR by ensuring informed consent. Users are clearly informed about who requests their data, the purpose of the request, and which personal data are involved. Users explicitly agree to share their data, stored securely in their Identyum ID Wallet, by clicking “Identify.” Data retrieval only happens if these conditions are met, ensuring GDPR compliance.