Security and ease of online transactions are key factors for financial institutions aiming to meet their clients’ needs. To enhance its online loan process, Addiko Bank has partnered with Identyum to offer clients a secure, fast, and easy way to apply for an online cash loan. To digitize the entire process, Addiko Bank uses Identyum’s Identify service for remote identity verification and Sign service for electronic signing.

As part of the international banking group Addiko Bank AG, Addiko Bank specializes in providing services that make financial decisions easier for its users, whether individuals or small and medium-sized businesses. Focusing on cash loans, payment transactions, and financing for small and medium enterprises, clients have access to a network of over 35 branches, a virtual branch, mobile teams, and more than 200 ATMs across Croatia.

Remote identity verification

Addiko Bank clients (citizens) can submit an online cash loan application via the single-page application or through links and a calculator on the official website. The application is user-friendly and designed to provide the best user experience. Clients can quickly calculate the loan amount, repayment duration, and other relevant terms and begin the loan approval process from any location.

One key step in obtaining an online cash loan is identity verification. Traditional identity verification methods require clients to be physically present in a branch and sign documents in person, which can be challenging for those who seek a fast and efficient process. With Identyum’s Identify service, the identity verification process is fully digitalized and remote.

Identyum ID Wallet

Clients who wish to apply for a loan at Addiko Bank will first open their ID Wallet through a simple and automated process. This process protects the security of their personal data and is later used for electronic signing. The data is automatically verified in real time using advanced security algorithms and biometric technology to confirm the client’s identity without the need to visit a bank branch.

Identyum digital ID Wallet has several key advantages:

• Security: Personal data in the ID Wallet is encrypted, meaning advanced security protocols protect it. Even Identyum cannot access this data without the user’s explicit consent.
• Accessibility: Users have easy access to their ID Wallet through a mobile device or computer (on wallet.identyum.com), and data is always available when they need to share it with third parties, such as banks or other financial institutions.
• Control: Clients have full control over the data they store and share.

Electronic signing

Once clients have created their Identyum ID Wallet and completed the identity verification process, they can electronically sign the loan agreement. Instead of printing, signing, and scanning paper documents, the client uses a signature certificate stored in their ID Wallet to sign the contract documentation electronically.

Electronic signatures carry the same legal weight as handwritten signatures, meaning all documents, including loan agreements, are legally binding.

The partnership between Addiko Bank and Identyum allows the bank to stay ahead of the competition regarding security, speed, and efficiency, making the online loan process simpler and more secure.