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LIVE AGENTS IN DIGITAL ONBOARDING: ENHANCING, NOT REPLACING, AUTOMATION

LIVE AGENTS IN DIGITAL ONBOARDING: ENHANCING, NOT REPLACING, AUTOMATION

by AKK | Mar 28, 2024 | Service related

Digital onboarding and know-your-customer (KYC) processes are revolutionizing business customer identification. These fully remote, automated solutions make it easy to securely retrieve a customer’s identity and personal information needed to comply with...
BANKS AND DIGITAL CLIENTS – THE CHALLENGES OF DIGITAL TRANSFORMATION IN THE BANKING INDUSTRY

BANKS AND DIGITAL CLIENTS – THE CHALLENGES OF DIGITAL TRANSFORMATION IN THE BANKING INDUSTRY

by AKK | Feb 12, 2024 | Industry

Over time, banks have digitalized their relationship with their clients through standardized products and services streamlined to clients via web and mobile banking applications, such as Internet banking, mobile banking, banking payment apps, and more. These remote...
HR AND DIGITAL SOLUTIONS: OPTIMIZING THE ONBOARDING EXPERIENCE

HR AND DIGITAL SOLUTIONS: OPTIMIZING THE ONBOARDING EXPERIENCE

by AKK | Jan 31, 2024 | Industry

Hiring and onboarding the right candidate is a crucial role of the HR department. Often, these processes are challenging, especially identity verification during the onboarding of new hires. Some research indicates that, for example, Generation Z has specific...
BANKS AND DIGITAL CLIENTS – THE CHALLENGES OF DIGITAL TRANSFORMATION IN THE BANKING INDUSTRY

HOW LAW FIRM POROBIJA & ŠPOLJARIĆ IS USING IDENTYUM TO DRIVE CHANGE

by AKK | Jul 8, 2022 | Industry

Porobija & Spoljarić is a law firm with a mission to change the way legal services are provided by using advanced technology solutions. With the help of legal tech they save time and money for their clients. Want to find out how? Keep on reading. The challenge...
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